RickCam's profile
RickCam
Expressive Exchange
Conversation Starter
1st Kudo

Frequent Visitor

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15 Messages

Thu, Feb 11, 2021 5:00 AM

Why am I being throttled and not given the advertised performance

I have had to reboot my modem every day for the past few days and/or at least every other day or a few times a week.  It doesn't make sense. Sometimes it is fine for weeks. I disable sharing my network for Xfinity hotspots.
Like millions today - my home is my place of work now and when I called support, they want to send someone. They have been here multiple times. They come and they don't find anything. Performance improves and remains sporadic. I get dropped out of my Teams meeting constantly so I have to jump on my phone's hotspot and is better than my network. I have line of sighe tet to the modem. This is the average speedtest this morning 2/11/2021 around 8:30a.m.

BEFORE REBOOT:
Download speed 0.1 Mbps
Upload speed 0.7 Mbps
Latency 67 ms
Protocol IPv6
Host Secaucus, NJ (why did it go to NJ instead of Chicago? I am in northeast Indiana)

 

Reboot the modem through the Xfinity xFi portal.

AFTER REBOOT:
Download speed 0.3 Mbps
Upload speed 0.8 Mbps
Latency 65 ms
Protocol IPv6
Host Secaucus, NJ (why did it go to NJ instead of Chicago? I am in northeast Indiana)

0.1 to 0.3 download and 0.7 to 0.8 upload speed. Impressive? NO. This is not what i am paying for.
This has been my issue with Comcast on and off for years.

 

Responses

ComcastEva

Official Employee

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29 Messages

2 m ago

I apologize for the frustration and I appreciate you sharing this information with us. I would like to help further with this seeing that the previous troubleshooting and visits did not alleviate the problem. Please send me a private message and include your full name and service address. You can send me a private message by clicking my profile name (ComcastEva), and then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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