Visitor
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2 Messages
White Lights on Arris SB6190 with Xfinity Internet
Hi. I just bought and connected a new Arris Surfboard SB6190.
I have Xfinity 300 mbps Fast internet speed.
The lights are supposed to be the following colors on this Arris SB6190 cable modem:
Power = solid Green
Receive = solid Blue
Send = solid Blue
Online = solid Green
My "POWER" and "ONLINE" lights are solid White.
This is very odd because when I've reset the modem and/or unplugged it, those lights initially come in as green.
I'm concerned that I either have a faulty modem or I may not be getting the full speed.
Is this okay?
Thanks!
XfinityVianney
Official Employee
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2.1K Messages
3 years ago
Hi, @amoviefan1. I hope you are doing well. I wanted to follow up on this and see how things are going? Did you end up seeing any changes, or did you decide to swap it out instead?
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EG
Expert
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110K Messages
3 years ago
Now closing this topic.
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