childishcrook's profile

Regular Visitor

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2 Messages

Sat, Mar 28, 2020 8:00 PM

While gaming online I will randomly disconnect from the game.

When I play online games such as GTA Online, League of Legends, or Call of Duty Modern Warfare, I will randomly disconnect from the game and when this occurs I alt-tab and turn to internet explorer real quick to notice that my internet seems to disconnect for a few moments and doesnt allow me to connect to a website. My internet icon at the bottom left of my computer screen says that the network is connected still though and that its still running. While I am in my discord call I will hear my friends say "oh, he disconnected again." I can still hear them, and the disconnect problem only lasts around 10-50 seconds, but its constantly doing it making me have to rejoin the game or restart a mission (GTA Online.) To clear some questions up, yes, I use an ethernet chord that is connected directly to my modem which is an Arris Group, Inc Modem Model #TG1682G. This problem isn't only on my computer, it also persists amongst various devices within my household such as my ps4, phone, and sometimes TV. Here is a screenshot of my Downstream/Upstream/SNR numbers 
https://gyazo.com/e67113aa90717893d2dbba7188da282d 

Responses

Regular Visitor

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2 Messages

1 y ago

Sorry about that I am actually not sure what these numbers are used for but with research Ive noticed people ask frequently for these numbers. Should I post multiple screenshots of the Downstrean/Upstream and slide through to the other channels? Like so..... https://gyazo.com/2c9a2538fefb981a658f990322c58aa8

https://gyazo.com/cec564d91d4c14eb4187377d0b3f7c84

https://gyazo.com/adfa6baa32784df8b102481f5f258e23

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

You should have more than the 5 downstream channels that you posted. The ones you posted 2 are non existent and channel 4 is a lot lower than 1 and 5.
EG

Expert

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86.5K Messages

8 m ago

.@riothescorpio

 

Please create a new topic of your own here on this board detailing your issue. Thank you. 6 month old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

8 m ago

I am having this very issue today. Whenever I start gaming online I lose connection.

Visitor

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1 Message

I am also having the same issue. Internet dropouts. Complete drops of service. Why? No recognition from Comcast that it is actually occurring. Shocking service really.

EG

Expert

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86.5K Messages

4 d ago

Please create a new topic of your own here on this board detailing your issue. Thank you.  Year old dead thread now being re-closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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