childishcrook's profile

Regular Visitor

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2 Messages

Sat, Mar 28, 2020 8:00 PM

Closed

While gaming online I will randomly disconnect from the game.

When I play online games such as GTA Online, League of Legends, or Call of Duty Modern Warfare, I will randomly disconnect from the game and when this occurs I alt-tab and turn to internet explorer real quick to notice that my internet seems to disconnect for a few moments and doesnt allow me to connect to a website. My internet icon at the bottom left of my computer screen says that the network is connected still though and that its still running. While I am in my discord call I will hear my friends say "oh, he disconnected again." I can still hear them, and the disconnect problem only lasts around 10-50 seconds, but its constantly doing it making me have to rejoin the game or restart a mission (GTA Online.) To clear some questions up, yes, I use an ethernet chord that is connected directly to my modem which is an Arris Group, Inc Modem Model #TG1682G. This problem isn't only on my computer, it also persists amongst various devices within my household such as my ps4, phone, and sometimes TV. Here is a screenshot of my Downstream/Upstream/SNR numbers 
https://gyazo.com/e67113aa90717893d2dbba7188da282d 

Regular Visitor

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2 Messages

2 y ago

Sorry about that I am actually not sure what these numbers are used for but with research Ive noticed people ask frequently for these numbers. Should I post multiple screenshots of the Downstrean/Upstream and slide through to the other channels? Like so..... https://gyazo.com/2c9a2538fefb981a658f990322c58aa8

https://gyazo.com/cec564d91d4c14eb4187377d0b3f7c84

https://gyazo.com/adfa6baa32784df8b102481f5f258e23

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

You should have more than the 5 downstream channels that you posted. The ones you posted 2 are non existent and channel 4 is a lot lower than 1 and 5.
EG

Expert

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90.5K Messages

1 y ago

.@riothescorpio

 

Please create a new topic of your own here on this board detailing your issue. Thank you. 6 month old dead thread now being closed.

New Poster

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1 Message

1 y ago

I am having this very issue today. Whenever I start gaming online I lose connection.

Visitor

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1 Message

I am also having the same issue. Internet dropouts. Complete drops of service. Why? No recognition from Comcast that it is actually occurring. Shocking service really.

EG

Expert

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90.5K Messages

7 m ago

Please create a new topic of your own here on this board detailing your issue. Thank you.  Year old dead thread now being re-closed.

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