Visitor
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1 Message
Which printer connects with gateway b10 router?
With the new gateway b10, my printer won’t connect. Needless to say, the former gateway connected beautifully. An Xfinity technician spent two hours trying to split the wifi to allow the 2.4 Gz to connect. Nothing worked, even with another printer, now a few years old as well. Which printer does this irritates b10 gateway connect with? What’s going on?
XfinitySean
Official Employee
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1.2K Messages
19 minutes ago
Hi there, and thanks for reaching out here on the community forums, user_k0bd0r! I have more than a few devices that only work on 2.4 GHz, and have issues connecting to anything that utilizes band steering. I know you mentioned the technician attempted to split the bands with no luck, but the only way to split them is through the Xfinity App if you haven't already tried.
Here are the steps to do so:
1. Open the Xfinity App.
2. Select the "WiFi" tab at the bottom of the screen.
3. Select "WiFi" Password.
4. Select "Edit WiFi Settings"
5. Toggle "Split bands"
6. Rename the 2.4 GHz band to create a separate, dedicated WiFi connection for devices like your printer that require a 2.4 GHz signal.
Please let us know if that works!
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