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09/08/2026 3:29 PM

When will my equipment get mailed?

I just signed up for my WiFi service over the chat option. I mentioned having my modem mailed to me. I am not seeing a way to know when my motel will be mailed and when I asked the chat, they did not tell me. What should I look for in the app or my email for tracking my equipment?

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Expert

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120.7K Messages

5 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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