Visitor

 • 

1 Message

09/23/2026 3:30 PM

When I upgraded to a 2Gbps connection my upload speed decreased from 357Mbps to 295Mbps.

I had previously been using Xfinity 1 Gbps connection since 2018 and it always registered a 357Mbps rate on upload using Ookla. Now, I'm on a 2Gbps connection and my upload rate has dropped to 295Mbps. Why is this happening? I'm a little distressed because I am a photographer and I upload a great deal of image and video files which can be large in file size.

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

30 days ago

 

user_ifxrsd Good morning! I appreciate you reaching out for our assistance with your speed on our Xfinity Forums. Let's take a look, and see what's going on. Before we get started, are there any troubleshooting steps you have already tried? This help in knowing where to pick up at. 

 

forum icon

New to the Community?

Start Here