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user_9e228b
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08/19/2026 12:38 AM

When I print on a printer connected to the router, the wifi goes out suddenly and comes back after 5 minutes

Every time someone at home prints on a Brother MFC-L5700DW series printer on the network, the wifi dies!

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19 days ago

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XfinityAlfonso

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2.8K Messages

20 days ago

Hello user_9e228b this sounds like a weird one! Is this the only thing going on in the home, or is everyone still using other devices over Wi-Fi?  Have you tested this on PC and mobile devices? Is the Wi-Fi completely resetting?

 

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user_9e228b

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Everything else works fine.  This happens whether we print from a PC, Mac or iphone.  Chat GPT said to connect the printer directly to the router rather than using Wireless.  I have done that and it still happens.  It is such a pain to print now because you lose wifi for at least 3-5 minutes until it reboots.

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19 days ago

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XfinityDemetrise

Official Employee

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460 Messages

@user_9e228b Can you try the steps listed below for me and let me know if it helps?

 

If your Brother MFC-L5700DW printer is causing WiFi issues when printing, consider the following steps:

  1. Ensure your printer's firmware and drivers are up to date.
  2. Check your wireless gateway settings, including security and firewall settings.
  3. Try printing a wireless network test report from the printer to identify connection issues.
  4. If problems persist, consult the printer's user guide for troubleshooting steps specific to your model.

https://www.xfinity.com/support/articles/connecting-your-smartphone-or-tablet-to-your-home-network

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19 days ago

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