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user_5b738e
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Visitor

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8 Messages

Tuesday, February 8th, 2022 11:01 PM

Closed

When does upgraded speed start?

I bought a new 600mb plan from 100 online a couple days ago and haven't noticed a change after measuring. Other posts say I need to ask to have my router "reprovisioned". Can anyone help me? It says I have the new plan, and I'm using an ethernet cable. 

How long do the new speeds take to activate?

Question

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Updated 

3 years ago

663

2

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XfinityNico

Official Employee

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553 Messages

3 years ago

Hello @user_5b738e, thanks for reaching out for help on our forums! You've reached the right team to help with this speed concern. Typically, resetting the modem by unplugging for 30 seconds then plugging in the modem will have the speed reloaded into the modem so a provisioning signal is not always needed. Have you already tried this step already? Are you using our modem or your own purchased one? 

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user_5b738e

Visitor

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8 Messages

3 years ago

I am using an xfinity modem. I already have rest it several times, waiting 30 seconds to plug it in. 

I tried it again just to be sure, no change. 

5

0

XfinityThomasB

Official Employee

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1.9K Messages

Appreciate your patience! If you can do me a favor and remove the coax from the modem for 30 seconds? After that 30 seconds if you can reconnect the coax hand tight. I wanted to ensure the modem is getting a solid connection if this is unsuccessful. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5b738e

Visitor

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8 Messages

Alright, replugged in coax and reset one more time. No changes.

3 years ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Hmm, that is super strange. I would love to look at this device directly.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5b738e

Visitor

 • 

8 Messages

Do you mean the direct messaging icon?

3 years ago

0

user_5b738e

Visitor

 • 

8 Messages

Sent a message with my address, hope it was in the right place. Should I re-explain my problem there alongside?

3 years ago

0

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