What's up with the uploads

I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment....

Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on the 500/100 plan and confirmed my address as a next gen area...

So what gives, how long before I'm provisioned for the faster uploads?