Thank you for reaching out to us here @user_8ha9vo. If you are logging into your network for the first time, you can use the HOME default network until you set up a network name and password through your Xfinity app. If you are having any issues setting that up send us a direct message with the full name and complete address for your service.
EG
Expert
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112.8K Messages
2 years ago
Is this what you are looking for ?
https://www.xfinity.com/support/articles/view-change-wifi-password
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XfinityJohnG
Official Employee
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2K Messages
2 years ago
Thank you for reaching out to us here @user_8ha9vo. If you are logging into your network for the first time, you can use the HOME default network until you set up a network name and password through your Xfinity app. If you are having any issues setting that up send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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