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Saturday, December 30th, 2023

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What’s my wifi

How do I login for the first time 

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Expert

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112.8K Messages

2 years ago

Official Employee

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2K Messages

2 years ago

Thank you for reaching out to us here @user_8ha9vo. If you are logging into your network for the first time, you can use the HOME default network until you set up a network name and password through your Xfinity app. If you are having any issues setting that up send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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