Visitor
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1 Message
what type of coaxial cable do I need
I want to move my modem to the other side of the room, about 25 feet. What are the specifications I need to make sure I maintain the same internet speed/quality?
Visitor
•
1 Message
I want to move my modem to the other side of the room, about 25 feet. What are the specifications I need to make sure I maintain the same internet speed/quality?
EG
Expert
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115.5K Messages
2 days ago
RG6 tri-shield is good for 25 feet.
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XfinityJoe
Official Employee
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1.2K Messages
4 hours ago
Good morning @user_cuga63 Thank you so much taking the time to reach out to us here on the Xfinity Forums. We can certainly take a look into scheduling an appointment to get the modem moved. A technician would need to come out and determine if the equipment can be relocated without an impact on the service.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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EG
Expert
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115.5K Messages
3 hours ago
@user_cuga63
If you do it yourself, you will save the $100.00 charge for the tech visit.
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