What the actual heck?
Ok first, here's the problem:
Working from home, like a lot of people, but to do so I really need stable internet. The thing is, right now my internet cuts out 4-5 times during the work day (dropping meetings or intreviews) for anywhere from 1 minute, to over an hour.
This is really bad, and I need a fix. I've contacted support 4 times now, here's how that went:
1) They scheduled a tech, a bit before the tech's arrival time I got a text saying an issue in the area was fixed so we could cancel, so I did, but as the day went on it was obvious the issue was not fixed.
2) They scheduled another tech, this one was a no call, no show, just nothing...
3) This time they didn't send a tech, instead the support guy tried to update the firmware on my modem, said it was fixed, and guaranteed me the isse was resolved. Turns out, it was not.
4) Same thing, I could tell where he was going with the questioning, as I'd already heard it from the last guy, so I told him the firmware was what the last guy tried, no dice. He then did something else he didn't define, and asked if it was still not working, I told him, as I said, it cuts in and out, so sure, it's fine now, but I need it to stay that way, he says to reach out when the issue is occurring, which I did, every time, but it happened to work again by the end of the chat. It's hard to know if it actually was fixed, or just coincidence it was back up; given it's been this many attempts, I lean the latter. I'm really tired of them putting the responsibility on me, so I tell the guy, "look, I pay for internet, you give me internet, I'm not your lackey or partner in this. I think the problem is yours to figure out and fix." And he says, "Ok," AND JUST ENDS THE CHAT!
How is this good business? Can I please get some customer service here? I NEED my internet to work. What am I paying for?