Skip to main content

    Support

    Offers

U
user_087d07
1st Topic
Conversationalist

Visitor

 • 

6 Messages

Sunday, February 9th, 2025 4:23 PM

What should my status lights on the Nokia router look like

I can't remember what the tech told me when it was installed and I cannot find information anywhere on what they're supposed to look like. The only light on the box is the green PWR light. The PON and ONLINE lights are off. Xfinity says there is no outage. Does that mean there is an issue with the connection between the box and my house? I can't find info anywhere and it's super frustrating on Super Bowl Sunday and the soonest I can get a tech here is in 4 days. Can anyone help me?

Question

 • 

Updated 

2 months ago

35

1

0

Accepted Solution

XfinityAmandaB

Official Employee

 • 

2.1K Messages

2 months ago

 

user_087d07 Thank you for asking about the light indicators for your router. For 3rd party routers, we would not have access to the specifics of the lights and would recommend reaching out to the router manufacturer for assistance if you are not able to locate the user guide for the non-Xfinity router. 

 

2

0

user_087d07

Visitor

 • 

6 Messages

I don't think it's third party. It's whatever the tech installed on my wall where the cable comes in from the outside. My Xfinity modem connects into it on the wall. From an image search it looks like Nokia makes it whatever it is. Probably doesn't matter at this point. They're coming tomorrow afternoon to look at it because I'm pretty sure it's an outdoor cable problem.

Like

Reply

2 months ago

0

XfinityJoe

Official Employee

 • 

742 Messages

@user_087d07 we want to make sure everything goes smoothly for you. If you need assistance before or after the upcoming appointment,  please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here