Contributor
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68 Messages
What is the procedure for replacing my XB6 Gateway with the new XB8
I was sent an XB8 Modem to replace my XB6. What is the procedure to do that. I hear there can be activation problems and touble with TV connections.
Contributor
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68 Messages
I was sent an XB8 Modem to replace my XB6. What is the procedure to do that. I hear there can be activation problems and touble with TV connections.
CCAnthonyT
Retired Employee
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1K Messages
2 years ago
Hey there, once you receive the new device, you would follow the activation steps on the Xfinity App, and then return the old device either to a service center or a UPS store to avoid that unreturned equipment charge. Be sure to get a receipt with either method in the unlikely event something gets lost along the way.
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