Hi there, user_08gxej! Thanks for taking the time out of your day to reach out about your plan. We are happy to further assist you! You can view your plan name, the cost, and your promotion dates on your billing statement. The PDF or downloadable version of your statement found in the Xfinity app or online looks like a paper statement sent in the mail would. On page 3, just under your plan name has all the information. To see the speed tier associated with the internet plan name, you can visit the Xfinity Broadband and Mobile Facts website.
Feel free to send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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110.8K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
•
2.9K Messages
3 days ago
Hi there, user_08gxej! Thanks for taking the time out of your day to reach out about your plan. We are happy to further assist you! You can view your plan name, the cost, and your promotion dates on your billing statement. The PDF or downloadable version of your statement found in the Xfinity app or online looks like a paper statement sent in the mail would. On page 3, just under your plan name has all the information. To see the speed tier associated with the internet plan name, you can visit the Xfinity Broadband and Mobile Facts website.
Feel free to send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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