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dlh04191
1st Topic
Originator

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1 Message

Tuesday, May 24th, 2022 11:30 PM

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What is the Gateway username and password, once I change it? Is it the wifi information?

I am trying to connect my personal security cameras at my house and I don't know what information to enter for the username and password. I did change the wifi name and password but they do not work when I enter them

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3 years ago

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flatlander3

Problem Solver

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1.5K Messages

3 years ago

If it's xfinity Xfi stuff, the gateway itself is usually username=admin, password=password.  Changing the wifi password does not change this.  Here is their info page with model info:  https://www.xfinity.com/support/articles/broadband-gateways-userguides

If it's 3rd party, pull the manual from the mfg site. 

If you changed it along the way at some point and lost the password, then you'll have to factory default the gateway.  There isn't a recover password option on any of the gateways.

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user_7245a1

Visitor

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4 Messages

@flatlander3​ Thank-you.  I have tried the admin and password several times and it won't work. Apparently I must have changed it at one point.

I did a factory reset but changed the wifi info. I tried the info on the router and that didn't work either.

3 years ago

0

CCAlisha

Problem Solver

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571 Messages

3 years ago

Hi, @dlh04191 sorry to hear you are having troubles connected your security cameras. We are here to help. Just to clarify are you attempting to connect Xfinity Security cameras or third-party? 

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user_7245a1

Visitor

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4 Messages

@XfinityAlisha​ The security system is not xfinity, it is a 3rd party, Samsung SDR-C75300.  I might be asking the wrong question, when I try to log in to my DVR from the website of Y update of wise net it takes me to the xfinity page and ask for a username and password and I'm password to get past that interview my cameras online. My cameras are already hooked up to ADVR and work fine But I would like to view them remotely..

3 years ago

0

CCDaniel

Problem Solver

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606 Messages

 

 

Thank you for reaching out to us and I'm sorry to hear that you are having issues with the password you entered after being taken to a Xfinity site. It would be my pleasure to assist you. I would like to get some personal info and take a look at what we need to do. Since this is the case could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_7245a1

Visitor

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4 Messages

3 years ago

No, I have not received an answer or solution yet.

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