Contributor
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27 Messages
What does this mean
Fri Jul 23 04:51:10 2021 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
Fri Jul 23 04:51:17 2021 | Critical (3) | Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.0; |
Its a reading on my owned modem .
EG
Expert
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111.4K Messages
4 years ago
Is that all of them ? If not please them in their entirety but redact the CM and the CMTS MAC addresses for your privacy.
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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UpsetinWM
Contributor
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27 Messages
4 years ago
Signal still dropping so Yesterday , I took my own modem off and went to local Xfinity store and got a new modem . I got a rep on the phone to help get it online and it took awhile to do this so this modem has been online since yesterday midday . There are 20 pages of readings (496) events on this modem. Here is one page . What is the deal with all these readings and would this be causing this modem to drop offline? Thanks
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EG
Expert
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111.4K Messages
4 years ago
@UpsetinWM You didn't post the requested signal status numbers.
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UpsetinWM
Contributor
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27 Messages
4 years ago
All the critical events have stopped the last was 4 hours ago .It renewed IP and nothing since
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EG
Expert
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111.4K Messages
4 years ago
The upstream power is too high / out of spec and it may be intermittently fluctuating even farther out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
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