What does a technician do in a visit to increase upload speeds

I recently was offered an upgrade to my Xfinity gateway, which I received and installed. (It looked just like the old gateway, but I assume it's different.)

Now I received an email:

Faster upload speeds at no additional cost are just a step away
Schedule a technician visit to make your home compatible

What does the technician have to do when he comes out to my house that affects the speed?

Responses

U

user_k28vq5

1 Message

1 year ago

Same thing happened to me. We scheduled the appointment, the technician came out and I honestly have no idea what was actually done. He went down in our crawl space looking for some wire..I don't notice anything different with our home network internet speed. So yeah

1

0

XfinityRoberto

Official Employee

•

1.7K Messages

Hi there @user_k28vq5, and welcome to Comcast. Thank you so much for your feedback. i am sorry to hear you do not see any changes on your speed. You are in the right place and we are happy to take a look at your service.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions

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1 year ago

0

XfinityRichard

Official Employee

•

1.8K Messages

1 year ago

Hi there, @ComplianceNotScience Thank you for taking the time by reaching out to us with your question, which is a really good question. You came to the right place to get assistance. When the technician is at your residence, they make sure that your wiring can support the upgraded speed and that you are getting a good and stable connection.-Richard

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Your Home Network

ComplianceNotScience

What does a technician do in a visit to increase upload speeds

user_k28vq5

XfinityRoberto

XfinityRichard

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