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user_euv0c9
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14 Messages

Saturday, March 16th, 2024 12:56 AM

Closed

"We've increased your internet speeds" email - no speed increase

The email:

Xfinity

We've increased your internet speeds to show you our appreciation

 
You can now enjoy 2x faster upload speeds and improved download speeds for smoother connections when you’re working, gaming and streaming.

We’re excited to share this increase to your current internet package at no additional cost. Not seeing the faster speeds yet? Restart your gateway. Enjoy!

Thank you for being an Xfinity customer.

I restarted my gateway (XB7) and the speeds are exactly the same for both upload and download.

Question

 • 

Updated 

1 year ago

280

2

0

XfinityChelseaB

Official Employee

 • 

1.7K Messages

1 year ago

Hello @user_euv0c9, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

10

0

user_euv0c9

14 Messages

It does not give me that option when I select the chat icon. It shows an empty conversations screen, with the edit button disabled and no where that I would be able to select xfinity support.

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_euv0c9 Hello! We are sorry if you're having some trouble sending us a DM. Please follow these steps:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_euv0c9

14 Messages

The new message button is grayed out/disabled

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_euv0c9 Please make sure you are signed in to the Community Forum and then try again.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_euv0c9

14 Messages

I am already signed in

1 year ago

0

Andyr1

Gold Problem Solver

 • 

8K Messages

1 year ago

What speeds do you have? The increase is not for the higher-end plans that started around 800 down or so.

1

0

user_euv0c9

14 Messages

You are correct. Just another email list mistake from xfinity telling me I have something and then making me jump through a bunch of hoops to tell me i don't. Gotta love monopolies.

1 year ago

0

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