I have been having both TV issues and internet issues, I have had two techs out who said to put in maintenance tickets for the higher ups. I have a new drop installed the last time a tech was here. Still no work was done. I talked to tech support over the phone and they looked and seen no plant work that had been done since February. The Xfinity assistant always blames my device or website then gives me no other source of troubleshooting.
My internet issues are disconnects where a web page hangs or a video online drops resolution. I look into the logs and see either a T3 timeout, or an MDD timeout. Signals are pretty low in the higher channels.
TV issues is tiling at times on certain channels.
I am kinda getting upset with how much the plant is neglected here. My market is completely on the back burner for the network upgrades as well. Nothing is being done here.
Here is my signals as of this post.
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
13 |
363000000 Hz |
5.2 dBmV |
42.8 dB |
20 |
0 |
| 2 |
Locked |
QAM256 |
9 |
339000000 Hz |
3.8 dBmV |
42.3 dB |
14 |
0 |
| 3 |
Locked |
QAM256 |
10 |
345000000 Hz |
4.0 dBmV |
42.6 dB |
3 |
0 |
| 4 |
Locked |
QAM256 |
11 |
351000000 Hz |
4.5 dBmV |
42.7 dB |
1 |
0 |
| 5 |
Locked |
QAM256 |
12 |
357000000 Hz |
5.0 dBmV |
42.9 dB |
6 |
0 |
| 6 |
Locked |
QAM256 |
14 |
369000000 Hz |
5.4 dBmV |
42.8 dB |
33 |
0 |
| 7 |
Locked |
QAM256 |
15 |
375000000 Hz |
5.4 dBmV |
42.6 dB |
7 |
0 |
| 8 |
Locked |
QAM256 |
16 |
381000000 Hz |
5.3 dBmV |
42.4 dB |
22 |
0 |
| 9 |
Locked |
QAM256 |
17 |
387000000 Hz |
5.3 dBmV |
42.4 dB |
56 |
0 |
| 10 |
Locked |
QAM256 |
18 |
393000000 Hz |
5.5 dBmV |
42.5 dB |
79 |
0 |
| 11 |
Locked |
QAM256 |
19 |
399000000 Hz |
5.4 dBmV |
42.4 dB |
80 |
0 |
| 12 |
Locked |
QAM256 |
20 |
405000000 Hz |
5.1 dBmV |
42.2 dB |
66 |
0 |
| 13 |
Locked |
QAM256 |
21 |
411000000 Hz |
5.0 dBmV |
42.2 dB |
2 |
0 |
| 14 |
Locked |
QAM256 |
22 |
417000000 Hz |
4.8 dBmV |
42.1 dB |
16 |
0 |
| 15 |
Locked |
QAM256 |
23 |
423000000 Hz |
4.5 dBmV |
42.0 dB |
50 |
0 |
| 16 |
Locked |
QAM256 |
24 |
429000000 Hz |
4.1 dBmV |
41.8 dB |
37 |
0 |
| 17 |
Locked |
QAM256 |
25 |
435000000 Hz |
3.7 dBmV |
41.7 dB |
87 |
0 |
| 18 |
Locked |
QAM256 |
26 |
441000000 Hz |
3.3 dBmV |
41.6 dB |
146 |
0 |
| 19 |
Locked |
QAM256 |
27 |
453000000 Hz |
2.8 dBmV |
41.5 dB |
1196 |
0 |
| 20 |
Locked |
QAM256 |
28 |
459000000 Hz |
2.6 dBmV |
41.5 dB |
4015 |
549 |
| 21 |
Locked |
QAM256 |
29 |
465000000 Hz |
2.3 dBmV |
41.3 dB |
10349 |
701 |
| 22 |
Locked |
QAM256 |
30 |
471000000 Hz |
1.9 dBmV |
41.2 dB |
23427 |
2482 |
| 23 |
Locked |
QAM256 |
31 |
477000000 Hz |
1.4 dBmV |
41.1 dB |
47919 |
7832 |
| 24 |
Locked |
QAM256 |
32 |
483000000 Hz |
0.9 dBmV |
41.0 dB |
86722 |
32545 |
| 25 |
Locked |
QAM256 |
33 |
489000000 Hz |
0.6 dBmV |
40.8 dB |
129441 |
111133 |
| 26 |
Locked |
QAM256 |
34 |
495000000 Hz |
0.2 dBmV |
40.7 dB |
161591 |
192048 |
| 27 |
Locked |
QAM256 |
35 |
507000000 Hz |
-1.5 dBmV |
40.2 dB |
212588 |
410200 |
| 28 |
Locked |
QAM256 |
36 |
513000000 Hz |
-2.5 dBmV |
39.7 dB |
184297 |
311170 |
| 29 |
Locked |
QAM256 |
37 |
519000000 Hz |
-3.5 dBmV |
39.3 dB |
142744 |
180101 |
| 30 |
Locked |
QAM256 |
38 |
525000000 Hz |
-4.3 dBmV |
38.8 dB |
139754 |
145611 |
| 31 |
Locked |
QAM256 |
39 |
531000000 Hz |
-5.2 dBmV |
38.4 dB |
103624 |
66660 |
| 32 |
Locked |
QAM256 |
40 |
537000000 Hz |
-6.0 dBmV |
37.9 dB |
70036 |
30516 |
|
| Downstream OFDM Channels |
| Channel |
Lock Status |
Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 |
159 |
558000000 Hz |
-5.72 dBmV |
33.3 dB |
1366 ~ 2729 |
11829607346 |
5099016390 |
47038491 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
10 |
5120 Ksym/sec |
29200000 Hz |
44.0 dBmV |
| 2 |
Locked |
ATDMA |
9 |
5120 Ksym/sec |
35600000 Hz |
44.0 dBmV |
| 3 |
Locked |
ATDMA |
11 |
5120 Ksym/sec |
22800000 Hz |
44.0 dBmV |
| 4 |
Locked |
ATDMA |
12 |
5120 Ksym/sec |
16400000 Hz |
43.0 dBmV |
| 5 |
Locked |
ATDMA |
13 |
1280 Ksym/sec |
39600000 Hz |
45.5 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
|
|
|
XfinityMarcus
Official Employee
•
1.5K Messages
1 day ago
strykerzr350 thank you for using the Xfinity Community Forums page to report the signal concerns you have come across. I know you mentioned having maintenance tickets submitted already, and I would like to take a closer look at where things stand. Please send me a direct message with your full name and complete service address.
1