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Michilson
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Sunday, April 9th, 2023 6:10 AM

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Weekday Daily disruption from Internet 4pm MST

​I have been experiencing the same as many others a daily disconnect from comcast internet. I have called customer support several times been told Techs have been scheduled and no one shows up. Hopefully the tech scheduled for Sunday 4/9/23 shows. I am also getting disconnected almost daily during the week at 4:00pm MST. ​

​Modem - Personally Owned Arris SB6183 - Works perfectly weekends and all day other than the 3:54 - 4:25pm Time frame. (This is defiantly something I think comcast is initiating on their end seeing so many others having a similar issue. [Edit: Solicitation]

​I'm going to start keeping track of this more carefully I work from home and they are effecting my productivity. I will start documenting the time from when it goes down until it comes back up roughly about 30min. ​

​I'll be sending comcast a bill for lack of service for lost wages (30min per day for each day the system goes down at my hourly rate) I wonder how many months it takes before they stop that [Edit: Language/Solicitation] ​

​My modem is connected directly to the line from the street there are no splitters/ no TV boxes no anything that should be causing a interruption. Cable from modem to where cable comes out of the ground is 5 year old RG6. ​

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​Thu Apr 06 15:54:54 2023​ ​Critical (3)​ ​Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-[Edit: Personal Information]
​Thu Apr 06 15:56:00 2023​ ​Critical (3)​ ​Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;[Edit: Personal Information] QOS=1.1;CM-VER=3.0;​
​Time Not Established​ ​Critical (3)​ ​No Ranging Response received - T3 time-out​
​Time Not Established​ ​Critical (3)​ ​Started Unicast Maintenance Ranging - No Response received - T3 time-out;[Edit: Personal Information]
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​Procedure​ ​Status​ ​Comment​
​Acquire Downstream Channel​ ​ ​ ​Locked​
​Connectivity State​ ​OK​ ​Operational​
​Boot State​ ​OK​ ​Operational​
​Configuration File​ ​OK​
​Security​ ​Enabled​ ​BPI+​
​DOCSIS Network Access Enabled​ ​Allowed​
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​Downstream Bonded Channels​
​Channel​ ​Lock Status​ ​Modulation​ ​Channel ID​ ​Frequency​ ​Power​ ​SNR​ ​Corrected​ ​Uncorrectables​
​1​ ​Locked​ ​QAM256​ ​36​ ​651000000 Hz​ ​9.4 dBmV​ ​37.9 dB​ ​1842​ ​335​
​2​ ​Locked​ ​QAM256​ ​29​ ​609000000 Hz​ ​6.0 dBmV​ ​36.7 dB​ ​486​ ​26​
​3​ ​Locked​ ​QAM256​ ​30​ ​615000000 Hz​ ​5.3 dBmV​ ​36.4 dB​ ​646​ ​18​
​4​ ​Locked​ ​QAM256​ ​31​ ​621000000 Hz​ ​6.9 dBmV​ ​37.2 dB​ ​706​ ​0​
​5​ ​Locked​ ​QAM256​ ​32​ ​627000000 Hz​ ​8.0 dBmV​ ​37.6 dB​ ​933​ ​103​
​6​ ​Locked​ ​QAM256​ ​33​ ​633000000 Hz​ ​8.5 dBmV​ ​37.5 dB​ ​790​ ​56​
​7​ ​Locked​ ​QAM256​ ​34​ ​639000000 Hz​ ​8.3 dBmV​ ​37.3 dB​ ​955​ ​227​
​8​ ​Locked​ ​QAM256​ ​35​ ​645000000 Hz​ ​8.5 dBmV​ ​37.3 dB​ ​1211​ ​232​
​9​ ​Locked​ ​QAM256​ ​37​ ​657000000 Hz​ ​8.6 dBmV​ ​37.9 dB​ ​969​ ​161​
​10​ ​Locked​ ​QAM256​ ​38​ ​663000000 Hz​ ​7.3 dBmV​ ​37.2 dB​ ​1407​ ​996​
​11​ ​Locked​ ​QAM256​ ​39​ ​669000000 Hz​ ​7.8 dBmV​ ​37.6 dB​ ​1456​ ​377​
​12​ ​Locked​ ​QAM256​ ​40​ ​675000000 Hz​ ​8.3 dBmV​ ​37.6 dB​ ​1361​ ​333​
​13​ ​Locked​ ​QAM256​ ​41​ ​681000000 Hz​ ​8.3 dBmV​ ​37.4 dB​ ​1228​ ​343​
​14​ ​Locked​ ​QAM256​ ​42​ ​687000000 Hz​ ​8.6 dBmV​ ​37.5 dB​ ​1804​ ​859​
​15​ ​Locked​ ​QAM256​ ​43​ ​693000000 Hz​ ​9.1 dBmV​ ​37.7 dB​ ​1640​ ​350​
​16​ ​Locked​ ​QAM256​ ​44​ ​699000000 Hz​ ​8.3 dBmV​ ​37.6 dB​ ​1776​ ​570​
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​Upstream Bonded Channels​
​Channel​ ​Lock Status​ ​US Channel Type​ ​Channel ID​ ​Symbol Rate​ ​Frequency​ ​Power​
​1​ ​Locked​ ​ATDMA​ ​3​ ​5120 Ksym/sec​ ​29200000 Hz​ ​45.0 dBmV​
​2​ ​Locked​ ​ATDMA​ ​2​ ​5120 Ksym/sec​ ​22800000 Hz​ ​44.3 dBmV​
​3​ ​Locked​ ​ATDMA​ ​1​ ​5120 Ksym/sec​ ​16400000 Hz​ ​44.7 dBmV​
​4​ ​Locked​ ​ATDMA​ ​4​ ​5120 Ksym/sec​ ​35600000 Hz​ ​44.7 dBmV​
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Question

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Updated 

3 years ago

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XfinityLinda

Official Employee

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2.4K Messages

3 years ago

We appreciate you reaching out here in our community, @Michilson. We are sorry to hear about your experience thus far, and would like to assist. If we may, please provide your name, and complete service address in a Direct Message. We look forward to your reply. 

 

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