Visitor
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Week long "maintenance being done in your area" = unreliable sporadic intermittent internet
Location: Area code 32222
Equipment: Netgear CAX-80 Router/Modem (built-in wifi)
Issue: For a week now (starting on 06 August 2025) we've been experiencing 24/7 sporadic, unreliable, unusable, intermittent internet connection.
It seems that internet drops/ recycles once every 30 minutes or so. Unable to perform basic tele-work let alone partake on the joys of internet since then.
Hardware verified in good working order by third party I.T. Dept. (Its nice to have friends).
Every time I Call the 1-877-870-4310 help line and I'm informed of "Maintenance being performed in area."
Logged into my CAX80 and see under Advanced/Amin/Logs a seemingly interminable list that includes numerous DoS attack entries, disconnects, etc.
I found that DoS curious so here is the last entry at time of writing for your perusal.
Latest log entry:
Description [DoS attack] LAND Attack SPT:1900 DPT:1900
Count 6
Last Occurrence Wed Aug 13 13:39:55 2025
Target 239.255.255.250:1900
Source 73.35.98.90:1900
Amplifying information upon request.
Question: What is going on? Is there really maintenance being performed in my area? Shouldn't we be receiving email or text annunciation of technical difficulties on your end?
Thank you kindly for your time and consideration,
v/r
Account number: [Edited: "Personal Information"]
Edit: keeping it on message.
XfinityJamesC
Official Employee
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2.4K Messages
10 days ago
Greetings, @user_at707c! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with the service in youe area, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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