Visitor
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4 Messages
Websites are still blocked
I posted this something similar last October, which is was moved and closed. But I did contact customer service as suggested and there were never any good answers so I'm posting again.
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I use xfinity from home to access my webhosting services for my business through hostgator. It's bad enough that my webhosting company can't get its act together and goes down for an hour or two a night while I'm sleeping and sporadically throughout the day, but when this problem goes on and I'm having other problems through Xfinity, it gets quite frustrating to isolate the problem. My issue is that sometimes on Xfinity I get blocked by certain websites, or that seems to be the case. This is what Hostgator says has happened when I cannot access my webserver and I confirm this by using a VPN to change my IP address. So, while shopping around today for a different hosting provider for my website, I started having the same issue accessing the new sites I was researching. I cannot connect to the server and it eventually times out when using my IP address. When I change to my VPN, I can access it fine.
This is not isolated to just one operating system or computer or even browser. This used to occur with my windows box and fortunately I was finally able to get a Mac, which I prefer, but the problem still happens on 3 different browsers just like with windows. A traceroute stopped in the same place whether the VPN was on or off yet still without the VPN on I cannot get to my website or anything hosting there at the moment and all the hosting company does it point me back to Xfinity.
So why is my main Comcast IP address getting blocked from using these webhosting companies? Xfinity will not answer the question. Both companies just say "wait a few hours" which works, but that isn't helpful. One thing I didn't check, I wonder if my router is getting used as a public access point and whoever is using it is abusing it? I will turn it off if that is the case. Something to look into. Has anyone else had these issues?
Thanks
flatlander3
Problem Solver
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1.5K Messages
3 years ago
One thing you could try is disabling Xfinity advanced security if you have it enabled: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
You can also disable the 'home hotspot': https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspot
As for blocked websites, or hosting companies for that matter, you can try reporting it: https://www.xfinity.com/support/articles/report-blocked-website Your site may be legit. Your hosting company might have an awful reputation though. My own personal firewall blocks quite a few of them (colorado crossing, I'm looking at you funny).
Some of them are infested with poorly maintained, maulware infested, botnet VM's that do nothing but port scan the internet while spewing viruses. Others are just spammer services. Active/Adaptive firewalls will block them for a time, and that's how most of us do it. I don't know what the Xfinity infrastructure is, and judging by my logs, a lot of botnet traffic is allowed on their network. There probably is "some" sort of protection that will trip a block algorithm at some point for obvious DoS/SIP scan attacks, or at least there should be some type of analysis going on.....
I've also found comcast DNS to be really erratic and less than helpful. You can't change the servers on their gear, but you can on 3rd party gateways/your own firewall.
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NoNoBadPuppy
Problem Solver
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543 Messages
3 years ago
There is one way, and only one way, to get rid of the xfinity hotspot, and that is to buy your own hardware. Despite what anyone at xfinity may tell you, they will *ALWAYS* re-enable the hotspot if they discover it is off.
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