Contributor
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36 Messages
Websites are blocked on Comcast network, work outside
Some websites do not load on my home network. I keep getting errors like - ERR_TUNNEL_CONNECTION_FAILED, ERR_CONNECTION_REFUSED and the site will not load.
The same site will work if I am on another network - tested on my phone, work, and at friends house. This happens on all browsers - Chrome, Firefox, mobile on my pc and chromebook.
I have the XFi gateway with DHCP, I have gigabit. I don't have any proxy or vpn.
one of the sites is on a hosting provider with a domain of itsby.design. there are multiple sites with that domain based on user login. they do not load.
steps I have tried -
- reboot pc, gateway multiple times
- ipconfig /flushdns
- switch dns servers
- completely erase all history, cookies etc
- disable XFi Advanced Security
- checked https://ipv6-test.com/, both IP v4 and v6 are reachable
I have reported the site via https://spa.xfinity.com
Nothing has been done and I got no replies.
I cannot think of anything else to try. Support online just tells me to reboot, restart modem etc, without giving any technical help.
XfinityBenny
Official Employee
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682 Messages
16 days ago
@Adent Thanks for the detailed post. We know how important it is to reach what you need online. The first thing I would recommend is disabling Advanced Security. That is the only thing that would restrict or protect the connection from any harmful or untrusted websites, but you did so. The next step would be contacting our Comcast Security Assurance team. They can ensure a trusted site is unblocked if it's secure. Use this https://internetsecurity.xfinity.com/help/report-abuse page to review and contact them directly.
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