U

Visitor

 • 

3 Messages

Saturday, October 8th, 2022 9:47 PM

Closed

Website Blocking

The website blocking on the router does not work.

I have tried the step by step guide  https://comca.st/3zJOD5H but it does not work.  I can add any website & it is not blocked.

My hardware is:

Model:TG4482A
Vendor:ARRIS Group, Inc.
Hardware Revision:10
This is frustrating beyond what I can express in words!

Official Employee

 • 

6.9K Messages

3 years ago

Hello @user_dfbb4b! Thanks for posting and sharing your experience. I can understand how frustrating this must be and wanted to know if you've tried setting us the parental controls through the xFi app? This can be accessed and set up from the setting page. Here, you can learn more about Parental Controls and which features are accessible through the app. Please let me know if this helps. 

Visitor

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3 Messages

3 years ago

I need to block specific websites.  The Parental Controls are already in place but the content filter doesn't cover what I need blocked.

Official Employee

 • 

6.9K Messages

Gotcha! Let's see how I can help. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

I no longer work for Comcast.

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