We need help!!

Multiple homes in my neighborhood have been without internet for 5 days now. A cable line is in the street and strewn across my back yard posing a hazard to children and pets. We’ve all contacted Xfinity in person and through incident tickets with a promise that a technician would be out in 2 hours but they never show. Customer service reps say their system shows service has been restored, but that is not true.

We need help getting this resolved asap!  This is impacting many of us who work remote and rely on this service for our livelihood. 

What can I do to escalate this hazard so it gets resolved ASAP?