We can’t get your internet to work.

Our internet is working on our cell phones and IPads but not on our tv or our xfinity cable service. Any suggestions? For some unusual reason there is not a phone number for your customer service. How convenient !

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EG

Expert

•

113.9K Messages

1 day ago

First. Check their site for official info on any possible local outages here;

https://www.xfinity.com/support/status

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps

0

XfinityQue

Official Employee

•

143 Messages

3 hours ago

user_0q57nd, Hi and thanks for reaching out! I totally understand your concern, but your mobile service is completely different from the service your receive directly in your home. We do have a number for customer service, and do appreciate you reaching out here. I like to give customers the option when the point out that verbal route they'd like to take. I can help you here or provide you with our customer service number. It is also located on the second sheet in your PDF statements. - Furthermore, with your home internet not working, have you attempted to restart your modem?

0

Your Home Network

user_0q57nd

We can’t get your internet to work.

EG

XfinityQue

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