Visitor
•
3 Messages
We are paying for 1200 mbps but consistently receiving less than 100mbps- starting to think this is a scam and nobody knows anything!
Going in circles with Xfinity techs. Running speed test through 4 sites (Speedtest.net, google, sonic, xfinity) and all site are always less than 100 mbps. Called support and ran several tests- restarted gateway, rebooted, unplugged. Nothing worked. They scheduled tech visit for few days later.
Tech came out, ran tests too and saw same results on 2 laptops and 2 cell phones. Also ran on his own cell. All devices are fairly new.
The modem I was on was xfinitys modem. Tech changed it out despite stating that the newest modem he would be giving us is not superior to the one I had. The newest models had more issues reported. He still installed and ran new speed test. Still at times only reaching <10 mbps.
Tech pushed new firmware and said that "tap" outside was corroded. They were going to have new techs come fix.
Ran several more speed test and nothing changed.
Then tech came to fix box ("tap") outside and said it was fixed. Speed test still did not change.
Called support back and went over it AGAIN and was instructed to reboot, re start gateway -all that 2 more times.
Nothing changed. Speed still <100 mbps. They scheduled appt to schedule ANOTHER tech to come tomorrow.
Xfinity called back and said that they fixed everything now and to test. I tested and Nothing changed. No speed changes on test from multiple devices.
The rep could not tell me what the "fixed" but only said she restarted the modem. Then she told me to just wait for the tech to come out again and that she guarantees it will be fixed tomorrow.
THIS IS ABSOLUTELY RIDICULOUS AND DISSAPPOINTING. I WFH AND CAN NOT HAVE THIS CONSISTANT LATENCY OR DEAL WITH SEVERAL CALLS TO RISE AND REPEAT THE TECH TROUBLESHOOTING SCRIPT. After several years of disappointing xfinity service, its about time I listen to the rest of the world and ditch them. And not one person can pause or credit my bill ($300 mo).
Taking suggestions for better service. Did you drop Xfinity and get better service? If so where?
CCJamie
Problem Solver
•
322 Messages
2 years ago
@user_5133cf Hello, sorry to hear about your continued internet speed issues. We would like to help get this resolved for you. If you could please send a direct message with your name and complete service address, we can look into your internet concerns.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0
Sham_50
Visitor
•
6 Messages
2 years ago
I never seen 1200mbps on my MacBooks, iPhone 14 Pro, 13 Pro, 13, XR or SE even my son PS5 wired never seen speed past 550 mbps doesn't make sense paying for 1200 when I don't see a difference compare to my previous 400mbps plan. I have a XFI Pod in the house but that still doesn't help. They told me it will be fix and told me a tech will come out and fix it but all he did was a speed test off of his phone and my MacBook and said thats normal and left less than 10 minutes and Xfinity charge me $145 just for him to come out for 10 minutes and do a speed test. I just calling multiple times since each person said they can't remove the charge until one sweet person removed it for me.
4
user_9f05e8
Visitor
•
2 Messages
2 years ago
Might have an issue with the buried part of the cable. I think Comcast uses a third party to have their lines buried.
0
0