We are experiencing internet drop off constantly

Get used to it. I've had the same problem for about 4 years. I brought it to their attention numerous times, only to be told the problem cannot be fixed because it can't be located. So, rather than receiving some form of apology, they raised my rate by 50%. I've been with Comcast for years. They are offering a great rate for new customers with a five year price guarantee. Meanwhile, my rate goes up. That's how they reward loyal customers. When companies become huge conglomerates, they forget the customers that got them there. 

user_801665 thank you for using the Xfinity Community Forums page to reach out today. Let's address your internet connectivity concerns together. You mentioned having technician visits already, so I would like to review the notations left from those appointments.

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