sjg2001's profile

Visitor

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3 Messages

Thursday, February 6th, 2025 11:41 PM

Way Slower

My plan calls for download as fast as 800 mbps - yet my speed test twice today came in at 46.7 mbps. I guess I am overpaying, is that correct?

Official Employee

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1.3K Messages

2 months ago

 

@sjg2001 Thanks so much for reaching out to let us know about the speed issues you have been experiencing. You can find some awesome troubleshooting tips at the following link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. Please let me know if that does not resolve the issue for you.

 

(edited)

Visitor

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3 Messages

Actually, I am so sick and tired of the huge price increases and lack of the ability to actually chat or phone someone, I am simply going to cancel the entire bundle soon. I have been a customer since 2003 (according to my Quicken file) and I have serious doubts that Xfinity (Comcast even cares) - kind of a ho hum - we lost another one, but we will sucker 100 others to take the bait and switch.

I will be signing out within weeks.[Edited: personal information]

(edited)

Official Employee

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2.1K Messages

We’d truly regret seeing you go @sjg2001! Could you please send our team a direct message with your full name and full address? Our team would love to troubleshoot the internet and look at our promotional options. To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

2 months ago

Have the same plan as you and had same issue (sub 100 speeds).  Had older cable modem and figured I'd upgrade that, no improvement so decided to try cheaper upgrade by getting new cables, that helped immensely.  Speeds shot up to around 650+.   Just a thought.

Visitor

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3 Messages

Interesting. As a person who spent his entire career in the music industry, I am well aware of the importance of quality cables for instruments. I am appalled that I never thought of transferring that knowledge to my modem and router cables. Thanks for the tip.

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