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Thursday, October 31st, 2024 12:19 AM

Washington state going through Virginia host?

My connection is going through Virginia Host.  Adult sites can determine that I am coming through a Virginia host and block access.  Need to get Xfinity to stop  sending me through Virginia host. It seems impossible to get to a "live" person in customer service. Xfinity Assistant is a TOTALLY [Edited: "Language"]!!!!!!

Official Employee

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643 Messages

2 months ago

Good afternoon @user_kqau14. When posting an issue here on our Forums, you need to wait until you are asked to send a private message. Unsolicited messages can get lost in the shuffle and may lead to a ban. With that said, please send us your full name and address in the message you already sent. 

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