Was lied to about 5 year plan

Hello,

I am reaching out to get help from the corporate digital care team regarding a promotional billing issue on my account. When I originally signed up for my service, I was explicitly told by the sales representative that I was being placed on a 5-Year Price Guarantee lock.

My rates recently spiked, and upon checking the PDF statements of my older bills, I discovered that the system backend actually applied a 1-year promotional discount instead of the promised 5-year plan.

Because standard phone support is unable to modify contracts or pull historical signup interactions, I am posting here requesting that a specialist pull my original signup interaction logs, transcripts, or call notes from approximately 13 months ago. I was promised a 5-year price lock and would like Xfinity to honor the verbal agreement made by the sales agent.

Please let me know how I can securely send my account details to get this escalated and reviewed. Thank you.