U

Visitor

 • 

1 Message

Thursday, July 10th, 2025 11:55 PM

want to cancel service

need to cancel service - can't get anyone on the phone or the live chat - Good grief!

Official Employee

 • 

1.8K Messages

18 hours ago

We're sorry to see are having trouble with contacting us about your account. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
forum icon

New to the Community?

Start Here