WAN IP Reset/Change HELP!

Hello Xfinity Forums,

I am requesting help from an Xfinity Tech Employee. I recently called customer support asking for my WAN IP to be reset or changed on my gateway. However, I was told that they COULD do it but a different department actually needed to do the request. I was instead given a ticket number for my request, and I would really appreciate it if someone could help me.

Internet Specs: Xfinity GIGABIT w/ a Xfinity Gateway (CGM4331COM)

Thanks

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BruceW

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27.4K Messages

4 years ago

... I recently called customer support asking for my WAN IP to be reset or changed on my gateway. ...

Comcast does not provide a way to change the IP address of its gateways, and they won't change it for you, so you'd have to:

swap out the gateway for another, or
place the gateway in bridge mode and connect a Wifi router, or
replace your gateway with customer-owned equipment

A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.

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Toluno

WAN IP Reset/Change HELP!

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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