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teacherzoe
20th Anniversary celebration
1st Topic

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2 Messages

Friday, June 16th, 2023 7:55 PM

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VPN

I have had no issues accessing my employer's VPN until today. I continue to get a Gateway modal when I attempt to connect that asks me to enter my login information. It does not accept the login information that works in the browser version of Gateway. I have spent literally an entire day with the IT department at my job trying to troubleshoot. In the end, we concluded it's an Xfinity issue. There is another employee that has Xfinity that is having the same issue. What is causing this and can you please provide a resolution? Thank you. 

Question

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Updated 

2 years ago

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CCTimothyA

Problem Solver

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785 Messages

2 years ago

@teacherzoe Thank you for reaching out and bringing this to our attention. I can understand how this is frustrating. Have you checked the Firewall settings of your modem? I have found that if the Firewall setting is too high it can block the VPN. 

 

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teacherzoe

Visitor

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2 Messages

@XfinityTimothyA​ I have not, but the Gateway modal is popping up on other devices now. Now, it occasional pop ups on my personal laptop, and it is popping on when I attempt to stream on my television. It appears to not be isolated to just the VPN. Any other possible issues at play here?

2 years ago

0

CCTimothyA

Problem Solver

 • 

785 Messages

That is a great question. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

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