NorthWestCur's profile

New Poster

 • 

2 Messages

Wed, Apr 22, 2020 8:00 AM

VPN stopped working on Xfinity Gateway router CGM4140COM

My office VPn connection was working up until the morning of Apr 22 2020 - it now fails to connect 

PTPP protocol (firmware update maybe?)

the VPN is working on the office side for others

2 chat session with techs at xfinity and a promise of a call back from a vpn specialist yesterday that has not come yet

anyone have any thoughts - i completely disabled the router firewall and still no connection

 

Responses

EG

Expert

 • 

87.2K Messages

1 y ago

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

New Poster

 • 

2 Messages

1 y ago

Thanks for the response.  No luck with disabling the advanced security

Is there any way of getting directly to a phone call with a Tech?

 

 

EG

Expert

 • 

87.2K Messages

1 y ago

I don't know of any magic tricks that can be used during this pandemic, sorry. Their ranks are thin..

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