New Poster
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2 Messages
VPN stopped working on Xfinity Gateway router CGM4140COM
My office VPn connection was working up until the morning of Apr 22 2020 - it now fails to connect
PTPP protocol (firmware update maybe?)
the VPN is working on the office side for others
2 chat session with techs at xfinity and a promise of a call back from a vpn specialist yesterday that has not come yet
anyone have any thoughts - i completely disabled the router firewall and still no connection
Responses
EG
Expert
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87.2K Messages
1 y ago
Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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NorthWestCur
New Poster
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2 Messages
1 y ago
Thanks for the response. No luck with disabling the advanced security
Is there any way of getting directly to a phone call with a Tech?
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EG
Expert
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87.2K Messages
1 y ago
I don't know of any magic tricks that can be used during this pandemic, sorry. Their ranks are thin..
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