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user_1hwx8a
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3 Messages

Wednesday, April 30th, 2025 6:03 PM

VPN Issues

This is disheartening to say but I have wasted so much time with Xfinity regarding my VPN Issues with NO actual solution. I should not have to spend more time and money to resolve a network issue with the provider that I pay a monthly premium for service.  Xfinity needs to resolve this issue for people who use a VPN to work from home.

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1 month ago

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user_1hwx8a

Visitor

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3 Messages

1 month ago

I have spent numerous hours in the past two weeks trying to resolve the issue with my VPN dropping. It occurs intermittently on my work laptop and my IT department said it is my ISP, Xfinity. After speaking with Xfinity it must be my work laptop. I don't feel like Xfinity is addressing the issue appropriately based on the other posts I have seen. As a customer who pays for a service, I should not be expected to purchase additional equipment in order for the services to work properly. I now have a tech appointment scheduled but I'm sure it'll waste the poor technicians time as there is no known issue according to Xfinity. Is it suggested to find another ISP? 

Note: This comment was created from a merged conversation originally titled VPN Issues

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XfinityJoe

Official Employee

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811 Messages

Good afternoon @user_1hwx8a we would be happy to look into this for you. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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EG

Expert

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110.8K Messages

1 month ago

@user_1hwx8a @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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