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user_76543
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Friday, October 11th, 2024 12:53 AM

VPN issues - disconnecting

I keeping having issues where my work VPN disconnects about once every hour or more.  It's unpredictable.  Running a ping test on 8.8.8 shows a delay or disconnect that correlates with the VPN disconnect.  My work IT insists it's my Internet service.  Xfinity sent out a tech who re-ran a wire, but it is still happening.  I e had same service for 5+ years and this issue only started a few weeks ago.  Help!!!

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1 month ago

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user_dd7863

Visitor

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19 Messages

1 month ago

I wouldn't bother trying to get Xfinitys help. Their XB8 Modem has been nothing but, a giant headache for me. From VPNs disconnecting constantly to slow wifi speeds. If you split the wifi bands you might have a more stable connection when it comes to vpns but, it's a roll of the dice.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_dd7863, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
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1 month ago

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XfinityThomasA

Official Employee

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1.8K Messages

1 month ago

Hi there! Thank you for reaching out and joining the Xfinity Forums community, user_76543. I see you've sent us a peer-to-peer chat, and we can continue there.

- XfinityThomasA

 

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EG

Expert

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107.1K Messages

1 month ago

@user_76543 @XfinityThomasA 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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