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EricLC
Conversation Starter
1st Like
1st Accepted Solution

Regular Visitor

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19 Messages

Thursday, September 7th, 2023 5:46 PM

Closed

VPN Issue

Has anyone encountered an issue with getting kicked off a VPN after less than a minute and being unable to sustain the connection when using a Comcast router?

Question

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Updated 

2 years ago

82

1

0

XfinityRaul

Official Employee

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1.9K Messages

2 years ago

Hello, @EricLC. Thank you for making us aware you're VPN is getting disconnected after a short period of time. I know how important it is to stay connected, especially if you're working from home. Please visit this link to review the troubleshooting steps that'll help resolve this problem you're experiencing https://www.xfinity.com/support/articles/using-a-vpn-connection.

 

I'll be on standby if you have any additional questions or concerns.

2

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EricLC

Regular Visitor

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19 Messages

I reviewed the troubleshooting tips but it didn’t help. Still not working. I never had any problems with the VPN for several years. It just started acting up.

2 years ago

0

XfinityChristy

Official Employee

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2K Messages

@EricLC Thank you for that update. Have you had this issue since the last time you rebooted your gateway and computer?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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