3 Messages
vpn dropping repeatedly
I recently upgraded to gigabit ethernet and received a new modem. Ever since then my work VPN drops repeatedly. I see many messages on router logs about "FW.IPv6 INPUT drop , 18969 Attempts" and
"DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82"
I am a programmer who has to have this VPN working. Right now it is completely unusable.
How does one get an actual human being to help with this problem?
John
Firewall Logs
| All logs from Last Week | ||
|---|---|---|
| FW.IPv6 INPUT drop , 18969 Attempts, 2024/2/26 09:36:46 | Firewall Blocked | |
| FW.IPv6 FORWARD drop , 1567 Attempts, 2024/2/26 09:36:46 | Firewall Blocked | |
| FW.LAN2SELF DROP , 2 Attempts, 2024/2/26 03:40:59 | Firewall Blocked | |
| FW.IPv6 FORWARD drop , 534 Attempts, 2024/2/25 04:12:42 | Firewall Blocked | |
| FW.IPv6 INPUT drop , 23553 Attempts, 2024/2/25 04:12:42 | Firewall Blocked | |
| FW.LAN2SELF DROP , 2 Attempts, 2024/2/25 04:12:42 | Firewall Blocked | |
| FW.IPv6 INPUT drop , 22293 Attempts, 2024/2/24 03:27:00 | Firewall Blocked |
Event Logs
| All logs from Last Week | ||
|---|---|---|
| DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/24 19:06:51 | Critical |
| DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/24 19:05:45 | Critical |
| DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/2/24 19:05:45 | Critical |
| DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/22 19:06:51 | Critical |
| DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/22 19:05:45 | Critical |
| DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/2/22 19:05:45 | Critical |
XfinityAngie
Official Employee
•
1.4K Messages
8 months ago
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
•
106.9K Messages
8 months ago
@user_ct5f7k @XfinityAngie
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_ct5f7k
3 Messages
8 months ago
Only solution is to reboot router every day.
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