3 Messages
vpn dropping repeatedly
I recently upgraded to gigabit ethernet and received a new modem. Ever since then my work VPN drops repeatedly. I see many messages on router logs about "FW.IPv6 INPUT drop , 18969 Attempts" and
"DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82"
I am a programmer who has to have this VPN working. Right now it is completely unusable.
How does one get an actual human being to help with this problem?
John
Firewall Logs
All logs from Last Week | ||
---|---|---|
FW.IPv6 INPUT drop , 18969 Attempts, 2024/2/26 09:36:46 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 1567 Attempts, 2024/2/26 09:36:46 | Firewall Blocked | |
FW.LAN2SELF DROP , 2 Attempts, 2024/2/26 03:40:59 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 534 Attempts, 2024/2/25 04:12:42 | Firewall Blocked | |
FW.IPv6 INPUT drop , 23553 Attempts, 2024/2/25 04:12:42 | Firewall Blocked | |
FW.LAN2SELF DROP , 2 Attempts, 2024/2/25 04:12:42 | Firewall Blocked | |
FW.IPv6 INPUT drop , 22293 Attempts, 2024/2/24 03:27:00 | Firewall Blocked |
Event Logs
All logs from Last Week | ||
---|---|---|
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/24 19:06:51 | Critical |
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/24 19:05:45 | Critical |
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/2/24 19:05:45 | Critical |
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/22 19:06:51 | Critical |
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 | 2024/2/22 19:05:45 | Critical |
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 24 | 2024/2/22 19:05:45 | Critical |
XfinityAngie
Official Employee
•
1.2K Messages
6 months ago
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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0
EG
Expert
•
105.6K Messages
6 months ago
@user_ct5f7k @XfinityAngie
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_ct5f7k
3 Messages
6 months ago
Only solution is to reboot router every day.
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