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Monday, February 26th, 2024 2:42 PM

vpn dropping repeatedly

I recently upgraded to gigabit ethernet and received a new modem. Ever since then my work VPN drops repeatedly. I see many messages on router logs about "FW.IPv6 INPUT drop , 18969 Attempts" and  

"DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82"

I am a programmer who has to have this VPN working. Right now it is completely unusable.

How does one get an actual human being to help with this problem?

John

Firewall Logs

All logs from Last Week
FW.IPv6 INPUT drop , 18969 Attempts, 2024/2/26 09:36:46 Firewall Blocked
FW.IPv6 FORWARD drop , 1567 Attempts, 2024/2/26 09:36:46 Firewall Blocked
FW.LAN2SELF DROP , 2 Attempts, 2024/2/26 03:40:59 Firewall Blocked
FW.IPv6 FORWARD drop , 534 Attempts, 2024/2/25 04:12:42 Firewall Blocked
FW.IPv6 INPUT drop , 23553 Attempts, 2024/2/25 04:12:42 Firewall Blocked
FW.LAN2SELF DROP , 2 Attempts, 2024/2/25 04:12:42 Firewall Blocked
FW.IPv6 INPUT drop , 22293 Attempts, 2024/2/24 03:27:00 Firewall Blocked

Event Logs

All logs from Last Week
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 2024/2/24 19:06:51 Critical
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 2024/2/24 19:05:45 Critical
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 24 2024/2/24 19:05:45 Critical
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 2024/2/22 19:06:51 Critical
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 82 2024/2/22 19:05:45 Critical
DHCPv6[8212]: 72001011-DHCPv6 - Missing Required Option 24 2024/2/22 19:05:45 Critical

Official Employee

 • 

940 Messages

2 months ago

 

user_ct5f7k, Thank you for reaching out to Xfinity Support. We would be happy to assist you. Please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

3 Messages

I DM'ed support, they asked me for information, then waited for 10 minutes for a reply. Didn't get any other messages so I left the site.

Expert

 • 

103.3K Messages

2 months ago

@user_ct5f7k @XfinityAngie 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

3 Messages

2 months ago

Only solution is to reboot router every day.

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