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Friday, May 17th, 2024 4:23 PM

VPN connectivity with Xfinity continually dropping!

I have had xfinity for several years and am using a gig speed connection. But lately (in the last 6 months or so), my company's vpn connection keeps dropping.  It doesn't matter whether I am wired or wireless, I continue to have the same issues.  Some days, it is even worse wired than wireless.  I have checked repeatedly with our IT and they have said that the vpn is working fine, and that the issue must be with my provider.  There appears to be no rhyme or reason to when the connection will drop or how it can be reconnected.  I might go hours without an issue, only to have it drop and not be able to reconnect for hours, even though my connection to the home network is still showing connected.  Here is what I have tried so far.....  Need to get this fixed asap as it is essential to my job.

  • I have checked and rechecked all connections
  • I have rebooted both the computer and router often - no effect
  • I have disabled Advanced Security
  • I have tried working using Bridge mode.
  • I have connecting directly to the router with no other connections.
  • I have tried removing and reinstalling the VPN application (Global Protect).

1 Message

27 days ago

I've seen a speed reduction connected to my work VPN from home also the past few months. And today around 4 PM the connection dropped and I cannot reconnect unless I take my PC off my Xfinity network and use my phones AT&T as a hotspot. It looks like Comcast is having a problem today. Wife cant even connect to playstation servers but websites work fine.

Official Employee

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959 Messages

Hi @user_bxay18,

 

Thank you for visiting our official Xfinity Forums Community support page. I apologize that you may be experiencing issues while connected to a VPN. Have you attempted to power cycle the modem when you experience the issues to see if that helps restore the connection? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.2K Messages

25 days ago

Hello @user_6olaet thanks for taking the time to create a detailed post and for troubleshooting your service. It seems like you have done all you can. The best thing we can do is schedule an appointment in this situation, especially since you're working from home. One of the most convenient ways to do this is to use the Xfinity Assistant. You can launch this from the Xfinity app, or you can use this link.

 

https://www.xfinity.com/xfinityassistant/

 

 If you type in schedule an appointment the tool will have you troubleshoot but if you follow the prompts you can get that appointment scheduled. Hopefully this can save you some valuable time now or in the future. Not only do we want to take steps to get your Xfinity internet working to the quality we all expect, but we also want to provide enhanced self-service options.  Please let us know if this helps you out. 

 

 

7 Messages

This is not something a technician can fix. It is an issue with how Xfinity is blocking or messing with my work VPN. My company let me know that Xfinity need to work on the issue. How is a technician coming to my home going to fix anything. I have already had my equipment replaced. Does Xfinity provide higher level techs?

Official Employee

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1.2K Messages

user_6olaet the most common cause of a VPN dropping is a general connection issue, that's why getting a tech to your home was the first recommendation. Are you able to let us know if all devices in your home are working ideally when your VPN loses connection? Something that will indicate a different action should be taken is if your modem remains online, all devices stay connected, and the only issue occurring involves your VPN. 

 

You also mentioned rebooting your router. Do you use a separate router and modem? The reason I ask is that you may also want to bypass your router if you have one hooked up. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

Yes the modem remains online and other devices have full connection. I only have the white Xfinity router.

Regular Visitor

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6 Messages

I am having the same trouble, started about 2 months ago. My AWS work VPN drops connection multiple times an hour. Tried the reboot suggestion that Xfinity recommends, but does not help. I sure hope a solution is found soon

Official Employee

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1.8K Messages

 

eektutu Hi there! This seems like there may be an issue with the VPN itself. We would recommend troubleshooting woithy our workplace as you mentioned the internet is not dropping, just the VPN. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

 • 

6 Messages

16 hours ago

I was having the same issue, starting a few months ago. Just upgraded to the XB8 gateway from the xb7 and my VPN has not lost connection, yet!

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