VPN and Xfinity hot spot

Working away from home. I have Xfninity hotspots available to me. I can connect to Xfinity Wifi or Xfinity Mobile with my laptop. Everything works until I connect to my work using Duo Mobile VPN. I cannot access any sites on my work network that the VPN is supposed to give me access too. Also, if I turn on my phone's hotspot while connected to the same Xfinity sites, and connect to my phone, same issue. But if I turn off Wifi on my phone so that it goes cellular, then I suddenly have access to all VPN protected sites.

Is Xfinity blocking VPN traffic on their public hot spots?

Responses

XfinityAmira

Official Employee

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4.1K Messages

1 year ago

Hello @TotallyMartin, thanks for taking the time to reach out to our team on our Forums. We appreciate you being a customer with us and my team is here to help! To confirm and for troubleshooting purposes, have you had this further investigated or looked into through your VPN provider?

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TotallyMartin

New Poster

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5 Messages

I have not reached out to my VPN provider as the VPN seems to work perfectly everywhere except when connected to an Xfinity public hotspot.

1 year ago

0

XfinityEmilyB

Official Employee

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2K Messages

@TotallyMartin I appreciate you keeping us posted. If you're able to connect to the internet with the hotspot and you're only having issues accessing sites that require a VPN connection, I'd recommend contacting your VPN provider. There may be restrictions for the type of connection that you're able to use with your VPN.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

TotallyMartin

New Poster

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5 Messages

My question was, does Xfinity block VPN traffic on their public hot spots?

I am only having trouble accessing sites that require a VPN connection WHEN USING XFINITY PUBLIC HOTSPOTS. My VPN works absolutely fine everywhere else. You want my VPN provider to troubleshoot your public hot spots???

1 year ago

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XfinityJoe

Official Employee

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760 Messages

Good morning, @TotallyMartin have you had an opportunity to have this issue looked into by your VPN provider?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

TotallyMartin

New Poster

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5 Messages

Does Xfinity block VPN traffic on their public hot spots?

1 year ago

0

Your Home Network

TotallyMartin

VPN and Xfinity hot spot

XfinityAmira

TotallyMartin

XfinityEmilyB

TotallyMartin

XfinityJoe

TotallyMartin

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