Visitor
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1 Message
Voice call and desync issues
Hello all! Not sure where to start but for the last 6 month or so me and my family has dealt with constant issues with Xfinity home internet. My wife works from home with constant voice and video call issues. Also one member of the household streams on a gaming platform and has practically stopped due to Xfinity’s internet issues and “desync”. I’ve recently done a trial run with Starlink Internet and it runs better than my Xfinity hardwired internet which shouldn’t be the case.. We have had numerous techs out to ensure us the problem is fixed and it most certainly is not. Any help or anyone else deal with this issue..
XfinityLinda
Official Employee
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2.4K Messages
15 hours ago
Thanks for meeting us here in our community, @Bigtennfan2000. Sorry to hear about the trouble with your internet connection. We're happy to help. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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