Vivotek Cameras Disconnect with new XB7

We just replaced our old Netgear modem/router with the Xfi Gateway XB7. I am gradually getting my home network devices back online, but am stuck with the cameras. I have 9 Vivotek cameras linked to a Synology NAS. The NAS is accessible and playing nicely with others, but the cameras all show as "disconnected". I tried setting the IP address on one and no success. Please note that all are on ethernet POE connections. Manually resetting them is not feasible as many up 20 feet in the air on the house.

Does anyone have a similar experience or suggestions on what I can try?

Thanks!!

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Accepted Solution

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user_iptt3b

Visitor

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2 Messages

3 days ago

I figured it out. I had to delete the cameras in Synology Surveillance Station, then add them back. I think this was due to them getting new IP addresses with the Gateway.

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0

XfinityMatthew

Official Employee

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136 Messages

Hello user_iptt3b , Glad to hear the cameras are working again. Please feel free to reach back out here if you are having any issues with any other devices or the connection.

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1 day ago

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Your Home Network

user_iptt3b

Vivotek Cameras Disconnect with new XB7

user_iptt3b

XfinityMatthew

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