View Exact Details of Internet Promotion

Hello - how do I view the exact details of the promotional internet pricing that I have? My bill says I currently have promotional pricing that partially ends after one year and then completely ends after two years. I'm unsure what this means as I was under the impression that I have full promotional pricing for two years. Can you help clarify?

Responses

Official Solution

XfinityTony

Official Employee

•

1.3K Messages

16 minutes ago

Thank you for working with me, @Auros. We were able to confirm that your promotion is broken down into 2, 1-year rates with the second year being $20 more, but still discounted off of standard rates. I appreciate your patience and time. Take care!

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EG

Expert

•

108.3K Messages

1 day ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRichard

Official Employee

•

1.6K Messages

1 day ago

Hi there. @Auros ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to get your account pulled up and assist you with your promotion questions. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Billing

Auros

View Exact Details of Internet Promotion

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