Very very disappointed and agitated

I ordered service a week ago and have had nothing but problems.. I have been on the phone with customer service over 10 times and have wasted several hours of my time.... every time I call, they say my modem is fixed, then 5 minutes later, i lose internet... one person scheduled me a technician, then I received anew modem in the mail, hooked it up, technical support called me and said it was running good and canceled my technician... 5 minutes later it shut off.... I am currently on the phone for the fourth time today trying to get my technician rescheduled... completely rediculous.

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XfinityEmilyB

Official Employee

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3K Messages

1 month ago

user_jximog Welcome to our community forum and thank you for letting us know that your new modem needs more attention. You've reached a team of experts and we'll stick with you here every step of the way until you confirm your connection is strong and reliable. Since you've already worked with technical support, I'd like to jump right into your account and find the best resolution.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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user_jximog

Very very disappointed and agitated

XfinityEmilyB

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