user_g3mg9's profile

Visitor

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8 Messages

Monday, June 1st, 2026 2:15 PM

Very High Uncorrectables

Installed a 9DB Forward Path Anntenuator which helped a lot. Was going good until Friday. The Coax coming into the house is fine. I check the block on side of house for corrosion and water. Cleaned with Detoxit Nothing. Cleaned both sides of ground wire and reseated both sides of the wire. No improvements. I believe the issue is in the junction by the sidewalk
Hitron

Status

This menu shows the status of the device

DOCSIS WAN

This menu displays both upstream and downstream signal parameters

Downstream Overview
Port ID Frequency (Hz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Octets Correcteds Uncorrectables Channel ID
1 687000000 256QAM 8.000 39.397 4238802752 23448 72874 45
3 519000000 256QAM 8.500 40.946 4238898617 139 83 17
4 495000000 256QAM 8.100 40.366 4238898952 0 0 14
5 507000000 256QAM 8.400 40.946 4238899080 0 0 15
6 513000000 256QAM 8.400 40.366 4238899145 23 24 16
7 525000000 256QAM 8.500 40.366 4238898574 365 379 18
8 531000000 256QAM 8.100 40.946 4238897875 826 725 19
9 537000000 256QAM 8.100 40.366 4238896343 1528 1677 20
10 543000000 256QAM 8.200 40.946 4238895035 1884 2753 21
11 549000000 256QAM 8.200 40.366 4238892387 2438 4960 22
12 561000000 256QAM 8.000 40.366 4238886367 3480 10056 23
13 567000000 256QAM 8.100 40.366 4238886499 4274 9267 24
14 573000000 256QAM 8.200 40.366 4238891183 3710 5236 25
15 579000000 256QAM 8.200 40.366 4238893221 3193 3820 26
16 585000000 256QAM 8.300 40.366 4238886692 3902 9785 27
17 591000000 256QAM 8.400 40.366 4238877220 5451 17932 28
18 597000000 256QAM 8.600 40.946 4238863835 6996 29960 29
19 603000000 256QAM 8.900 40.946 4238856901 6488 37543 30
20 609000000 256QAM 8.900 40.366 4238871007 5362 24617 31
21 615000000 256QAM 8.900 40.366 4238885052 4346 11629 32
22 621000000 256QAM 8.800 40.366 4238882914 5075 13155 34
23 627000000 256QAM 8.800 40.946 4238877411 3984 19889 35
24 633000000 256QAM 8.700 40.366 4238875719 4214 21550 36
25 639000000 256QAM 8.600 40.946 4238870982 4848 25760 37
26 645000000 256QAM 8.400 40.946 4238864262 5564 31951 38
27 651000000 256QAM 7.900 40.366 4238865700 6250 29903 39
28 657000000 256QAM 7.900 40.946 4238855745 7234 39059 40
29 663000000 256QAM 7.900 40.366 4238859743 7875 34494 41
30 669000000 256QAM 8.100 40.366 4238869680 5716 26763 42
31 675000000 256QAM 8.100 40.366 4238878178 4733 19315 43
32 681000000 256QAM 8.300 40.366 4238870993 8268 23120 44
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(Hz) PLC locked NCP locked MDC1 locked PLC power(dBmv) SNR(dB) Octets Correcteds Uncorrectables
0 NA NA NO NO NO NA NA NA NA NA
1 4K 635600000 YES YES YES 7.099998 40 5020598435 171874 462235
Upstream Overview
Port ID Frequency (Hz) BandWidth (Hz) Modulation Type DOCSIS Mode Signal Strength (dBmV) Channel ID
1 29200000 6400000 64QAM ATDMA 43.271 4
2 40400000 3200000 64QAM ATDMA 43.510 6
3 35600000 6400000 64QAM ATDMA 43.021 5
4 22800000 6400000 64QAM ATDMA 43.271 3
5 16300000 6400000 64QAM ATDMA 43.521 2
OFDMA Upstream Overview
Channel Index State Subcarr 0 Frequency(Hz) lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0 0.0000 0.0000 0.0000 0.0000 0.0000 2K

© 2026 Hitron Technologies Inc.. All rights reserved.

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Gold Problem Solver

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27.4K Messages

1 day ago

Please post the model number of the Forward Path Attenuator. Many of these are not suitable for use with the "enhanced" upstream of DOCSIS 3.1 devices.

Visitor

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8 Messages

PPC FPA9-54 Forward Path Attenuator 9dB 75 Ohms for DOCSIS Cable TV Box and Modem

https://www.amazon.com/dp/B08DMBWG8Q?ref=ppx_yo2ov_dt_b_fed_asin_title

Visitor

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8 Messages

@BruceW​ What do you think of that one?

Gold Problem Solver

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27.4K Messages

21 hours ago

... FPA9-54 ...

If I'm understanding Belden/PPC's numbering correctly their FPA9-54 is a 9 db attenuator that passes frequencies below 54 MHz and attenuates above that. The problem is that 54 MHz is well into the mid-split range, and the device will be attenuating both upstream and downstream signals. We want a device that only attenuates the downstream, the "forward path". 

Mouser Electronics sells these: https://www.mouser.com/ProductDetail/Belden-Wire-Cable/FPA10-85?qs=7/6SraaimPSIHrT2p7ElHw%3D%3D. The specs are a better fit for mid-split signals like the ones Comcast/Xfinity's uses, but Mouser lists this device as "Non-Stocked" so goodness knows how long it would take them to get one to you. 

I should have asked before:

  1. Do you have an amplifier in the coax line? If so, try bypassing it to lower the downstream power levels. 
  2. Do you know how long it has been since the error counts were reset? It's much easier to determine whether they are a problem or not if we know how quickly they are accumulating. 
  3. What is your modem's model number?

And in any event, if it's worth it to you, for $100 Comcast/Xfinity will (or should) come out and correct the upstream and downstream signal levels and clear the cause of the error counts. Or, at least, that's the theory . . . 

(edited)

Gold Problem Solver

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27.4K Messages

6 hours ago

One hour since the reset of counters ...

Thank you! That's too many uncorectables for just one hour. Much as it is likely to be painful (financially and otherwise), I'd suggest having a Comcast premise tech out to take a look. There seem to be multiple problems (high error counts, high downstream power, upstream OFDMA channels not locked) and if there's a "silver bullet" that would fix them all, I do not know what it might be. 

Note that the first message you posted this morning is still not visible in this thread (you might see it with a "Private" flag), probably because it contains your modem's serial number and MAC address. Comcast/Xfinity considers these "personal information" and won't let them post. They may or may not edit the post to removed these, or you could re-post after removing those items. I only know about the post because the subcontractor Comcast/Xfinity uses for this forum made the bizarre decision to send emails to subscribers that included the "forbidden" info, even as they suppress it in the Forum. 

Aha, I see they have posted an edited version of that message. 

(edited)

Visitor

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8 Messages

@BruceW

  1. Do you have an amplifier in the coax line? If so, try bypassing it to lower the downstream power levels. 
    1. No Amp. Straight line from outside to cable modem
  2. Do you know how long it has been since the error counts were reset? It's much easier to determine whether they are a problem or not if we know how quickly they are accumulating. 
    1. That was a a couple hours. I will reset in a little while note the time and then capture one hour later
  3. What is your modem's model number?
    1. Hitron CODA56 
    2. HW Version 1A
      SW Version 7.3.5.3.2b1

Visitor

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8 Messages

@BruceW​ I didn't even realize i had the serial and mac in that post. I will actually use that as a lesson in my cybersecurity meeting on Wednesday. Do not post before you have your coffee. Thank you for your help, I will call comcast and try to get a Saturday or after 1700 Appointment as my girlfriend and I both work from home

Thank you again

Gary

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