Visitor
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2 Messages
Verizon kit at new address
My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address?
Or do I need an engineer?
Visitor
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2 Messages
My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address?
Or do I need an engineer?
EG
Expert
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119.5K Messages
9 hours ago
No. Verizon is a fiber-optic service. You need a tech out to install the Comcast cable service.
(edited)
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XfinityDemetrise
Official Employee
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332 Messages
8 hours ago
Hi there @user_nhk86c Thank you so much for reaching out. I'll be happy to assist. Have you already requested a service transfer to your new address?
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user_nhk86c
Visitor
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2 Messages
3 hours ago
I have not yet requested. I spoke to Customer Service earlier today. I am on a bulk contract via my HOA, CA advised me to call the Bulk Dept in the morning or the transfer, or day before. They also said I can just pick up my Gateway and plug it in at the new location.
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