Visitor
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4 Messages
Valorant California servers 50+ ping
I'm having the same issues. Although mine has been happening over the last year. California is the closest server and in the past I was at 27 ping or so. Now it hovers over 50+. It's as if Comcast changed something. And what's really weird is sometimes it has once changed back to around 27 ping on patch days of valorant. I am pretty sure it's Xfinity side but it'd be nice if there was some further investigation since all my friends who also live in Utah that have Comcast/Xfinity are having the same issues.
CCLamont
Problem Solver
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519 Messages
2 years ago
Hey @user_410c65 this is not the type of experience we want for any of our customers. I am will make sure we get this resolved right away. Is there any troubleshooting steps you've completed on your end? -Lamont
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user_410c65
Visitor
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4 Messages
2 years ago
Well I've restarted the router, tried switching dns servers, set valorant to high priority, switched out Ethernet cables. It's a really weird situation but it is only happening to Xfinity customers in Utah. It's also saying Texas is the lowest ping server with 40 and that shouldn't be right. It is creating a divide here that Xfinity customers can't play the game with friends who don't have Xfinity because of ping difference. Obviously the game is playable but I'm just here looking to better the experience and hopefully get a fix for others having the same issue as well. Any fixes you have in mind besides the ones I tried?
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CCLamont
Problem Solver
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519 Messages
2 years ago
Thanks for all the steps you've tried to address the connection issue. Are you experiencing the same troubles on multiple games or just one online game? Also what game are you having trouble with? -
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user_410c65
Visitor
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4 Messages
2 years ago
It's called Valorant and im not sure if it's all games or not but it's very noticeable in this specific game. I have noticed in other games that it connects me to servers that are farther away than my location. For example when I played apex legends there is a server in salt lake city which is very close to me but the game decides to connect me to different servers. It just seems like my connection thinks I'm somewhere else entirely. For Valorant specifically all my friends that have Xfinity have the same issues that I'm having.
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