7 Messages
Valorant California Ping Issue
I am having the same issue as this person here, I have noticed many others with the same exact issue. I have read multiple forums on the xfinity community page and it seems everyone was told the same thing eventually; to private message for a live chat. I don't know if any of their issues were resolved but I would like help with this issue as it has being going on for almost 1-2 years now. 
XfinityGabriel
Official Employee
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2.2K Messages
2 years ago
Hi, there! @us3rrr_1! We appreciate you for taking the time out of your day to contact XFINITY over our forums page and for patiently waiting for a response. Thanks for sending us that image. Are you still noticing issues with the ping/routing at this time?
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EG
Expert
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110.4K Messages
2 years ago
@us3rrr_1
Here's how to send a DM / direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
(edited)
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